Providing clients with exceptional service is a critical component of our success. We go the extra mile to ensure that our clients receive the best customer care possible.
Along with the services of CarrierWatch, CSI maintains and manages current required paperwork on thousands of carriers, including insurance, certifications and contract carrier authority.
CSI works closely with its customers on all claims investigations, making sure that claims are processed promptly.
CSI carries additional cargo insurance for added security to our customers.
Continuous Carrier Monitoring
We subscribe to unlimited carrier monitoring that continuously checks over 500,000 carriers for changes in insurance, safety and authority. With access to this database, CSI can most efficiently identify and onboard carriers of all sizes. If an existing carrier has been dormant for a period of time, we go through the vetting process again.
This service allows CSI to conduct instant and up-to-date carrier background checks regarding insurance, certifications, and an array of documents for thousands of U.S. and Canadian carriers. CarrierWatch serves as an invaluable tool and is part of the CSI process that helps to ensure that your cargo is in good hands before it leaves the dock.
CSI provides ongoing tracking of shipments and email confirmation of all pickups and deliveries. We believe that clear communication between customers, drivers and dispatchers is essential.
Electronic Data Interchange
Utilizing the latest technology, CSI incorporates EDI as part of its customer service. EDI serves as a faster and substantially more efficient way to communicate and process business data.
We educate ourselves on all our customers’ needs. We communicate all the requirements to the carriers and also provide directions, so the customer doesn’t have to.
24/7 Customer Support
CSI may be contacted after hours for the added convenience of all our customers and carriers.
Timely Contract Implementation
With our automated systems, once an agreement for CSI to provide services has been established, written agreements and contracts can be implemented quickly and efficiently.