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Customer Care

Providing clients with exceptional service is a critical component of our success. We go the extra mile to ensure that our clients receive the best customer care possible.

  • Document Management

    Along with the services of CarrierWatch, CSI maintains and manages current required paperwork on thousands of carriers, including insurance, certifications and contract carrier authority.

  • Claims Investigation

    CSI works closely with its customers on all claims investigations, making sure that claims are processed promptly.

  • Secondary Insurance

    CSI carries additional cargo insurance for added security to our customers.

  • Continuous Carrier Monitoring

    We subscribe to unlimited carrier monitoring that continuously checks over 500,000 carriers for changes in insurance, safety and authority.  With access to this database, CSI can most efficiently identify and onboard carriers of all sizes.  If an existing carrier has been dormant for a period of time, we go through the vetting process again.

  • CarrierWatch

    This service allows CSI to conduct instant and up-to-date carrier background checks regarding insurance, certifications, and an array of documents for thousands of U.S. and Canadian carriers. CarrierWatch serves as an invaluable tool and is part of the CSI process that helps to ensure that your cargo is in good hands before it leaves the dock.

  • Shipment Tracking

    CSI provides ongoing tracking of shipments and email confirmation of all pickups and deliveries. We believe that clear communication between customers, drivers and dispatchers is essential.

  • Electronic Data Interchange

    Utilizing the latest technology, CSI incorporates EDI as part of its customer service. EDI serves as a faster and substantially more efficient way to communicate and process business data.

  • Dispatch

    We educate ourselves on all our customers’ needs. We communicate all the requirements to the carriers and also provide directions, so the customer doesn’t have to.

  • 24/7 Customer Support

    CSI may be contacted after hours for the added convenience of all our customers and carriers.

  • Timely Contract Implementation

Document Management

Along with the services of CarrierWatch, CSI maintains and manages current required paperwork on thousands of carriers, including insurance, certifications and contract carrier authority.

Claims Investigation

Along with the services of CarrierWatch, CSI maintains and manages current required paperwork on thousands of carriers, including insurance, certifications and contract carrier authority.

Secondary Insurance

CSI carries additional cargo insurance for added security to our customers.

Continuous Carrier Monitoring

We subscribe to unlimited carrier monitoring that continuously checks over 500,000 carriers for changes in insurance, safety and authority.  With access to this database, CSI can most efficiently identify and onboard carriers of all sizes.  If an existing carrier has been dormant for a period of time, we go through the vetting process again.

CarrierWatch

This service allows CSI to conduct instant and up-to-date carrier background checks regarding insurance, certifications, and an array of documents for thousands of U.S. and Canadian carriers. CarrierWatch serves as an invaluable tool and is part of the CSI process that helps to ensure that your cargo is in good hands before it leaves the dock.

Shipment Tracking

CSI provides ongoing tracking of shipments and email confirmation of all pickups and deliveries. We believe that clear communication between customers, drivers and dispatchers is essential.

Electronic Data Interchange

Utilizing the latest technology, CSI incorporates EDI as part of its customer service. EDI serves as a faster and substantially more efficient way to communicate and process business data.

Dispatch

We educate ourselves on all our customers’ needs. We communicate all the requirements to the carriers and also provide directions, so the customer doesn’t have to.

24/7 Customer Support

CSI may be contacted after hours for the added convenience of all our customers and carriers.

Timely Contract Implementation